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QUESTION 29
A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post- implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further improvement?

Roll Up libraries

Field tracking services

OmniStudio Tracking Service

Event Monitoring

QUESTION 30
Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven’s constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven’s employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

Public Sector Case Analytics App, leveraging CRM Analytics’ case duration formula

Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.

Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.

Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.

QUESTION 31
A government agency would like to standardize its grant funding process and is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions. What three components should a technical consultant configure to define applicants’ eligibility and help with application prioritization?

Create an Application Form using OmniScript Designer

Create an Application Form using Web-to-Case

Create an Expression Set using BRE

Create a Decision Matrix using BRE

Create an Application Form using Web-to-Lead

QUESTION 32
A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications’ Decision Explanation Logs.
Which component can be added to see the history of Decision Explanations for a claim?

Decision Explainer Log History

Log History

Audit Log

Record History

QUESTION 33
The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?

Utilize the ‘Funding Program Request’ object to capture the details

Utilize the ‘Funding Program’ object to capture the details

Utilize the ‘Funding Request’ object to capture the details

Utilize the ‘Business License Application’ object to capture the details

QUESTION 34
A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone’s health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.
Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

Use the Complaint Case and Case objects.

Use record types on Case, one for the constituents and one for internal staff

Use the Public Complaint and Case objects.

Use a custom object for the Complaint with a lookup relationship to Case.

QUESTION 35
Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven’s contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.

Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.

Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.

QUESTION 36
Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania’s Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly. Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?

Check the Expression Set.

Check the Calculation.

Check the Decision Matrix.

Check the entry condition.

QUESTION 37
A government agency has implemented an eSignature solution and has chosen DocuSign as the vendor. As part of the nonfunctional requirements, the system needs to poll the status of signed envelopes.
What is the best way to achieve this requirement?

Use the ContractDocumentStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.

Use the ContractStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.

Use the REST API provided by DocuSign to poll the status of a particular envelope.

Use the ContractEnvelopeStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.

QUESTION 38
To allow a user to access the Public Sector Solutions Employee Experience pre-built application. Which three permission sets need to be assigned?

Employee Experience Community Access

Employee Productivity Plus Access

Employee Productivity Plus User Data Access

Public Sector Solutions User Access

Employee Experience for Public Sector

QUESTION 39
To allow a user to access the Public Sector Solutions Employee Experience pre-built application.
Which three permission sets need to be assigned?

Employee Experience Community Access

Employee Productivity Plus User Data Access

Employee Experience for Public Sector

Employee Productivity Plus Access

Public Sector Solutions User Access

QUESTION 40
A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker’s supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout.
What should the Administrator check for next?

Verify that the case worker has the Decision Explainer Permission set.

Verify that the case worker has the Rules Engine Runtime permission.

Verify that the case worker has OmniStudio Admin permission.

Verify that the case worker has OmniStudio User permission.

QUESTION 41
A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requires checking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object).
What feature of Public Sector Solutions can be leveraged to meet this requirement?

DataRaptor

Integration Procedure

FlexCard

OmniScript

QUESTION 42
A government agency plans to implement Public Sector Solutions to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outside the Salesforce platform. The agency needs to allow constituents to submit their grant applications from their existing portal and integrate submitted application data into the appropriate Public Sector Solutions objects in Salesforce.
What OmniStudio feature can be leveraged to meet this requirement?

OmniOut

FlexCards

DataRaptor

Integration Procedure

QUESTION 43
Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self- service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?

The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.

The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature

The consultant should recommend the Grants Management product which includes the Grants Portal feature.

The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature and the procurement of an allotment of Experience Cloud licenses so as the recipients may review their applications status.

QUESTION 44
Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent’s data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bobahaven to protect the application forms?

Enable the Salesforce Spam Check for Experience Sites.

Deploy grant application OmniScripts on Bobahaven’s Experience Site pages set to ‘Requires Login.’

Provide constituents with a search page on Bobahaven’s website to look up application reference numbers and check the applications progress.

Implement spam checking for Bobahaven’s Experience Site forms using CAPTCHA.

Set the external organization-wide default sharing settings for grant applications objects to Private.

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