Category ServiceNow

Ensure Success With Updated Verified CAD Exam Dumps [2026]

Exam Materials for You to Prepare & Pass CAD Exam.

ServiceNow CAD certification allows professionals to showcase their proficiency in ServiceNow development and improve their job prospects. Certified Application Developer-ServiceNow certification is globally recognized in the IT industry and serves as a badge of recognition of an individual’s skills and knowledge. ServiceNow CAD certified professionals are highly sought-after by companies looking for proficient ServiceNow Developers and Administrators.

ServiceNow is a cloud-based platform that provides various IT services to organizations across the world. The platform offers a wide range of features that enable businesses to manage their IT operations, including IT service management, IT operations management, and IT business management. ServiceNow has become an essential tool for businesses that want to streamline their IT operations and improve productivity. ServiceNow CAD (Certified Application Developer) Certification Exam is designed to test an individual’s knowledge and expertise in developing applications on the ServiceNow platform.

NO.72 Which one of the following is NOT part of the Form Designer?

 Form layout

 Page header

 Schema map

 Field navigator

https://developer.servicenow.com/dev.do#!/learn/courses/sandiego
/app_store_learnv2_learnmore_sandiego_learn_more
/app_store_learnv2_learnmore_sandiego_form_and_list_layouts
/app_store_learnv2_learnmore_sandiego_what_is_form_designer
The Form Designer is a tool that allows you to create and customize forms on the ServiceNow platform. The Form Designer has four main components:
* Form layout: The form layout shows the preview of the form and allows you to drag and drop fields, sections, and related lists onto the form. You can also resize, reorder, and delete the elements on the form layout.
* Page header: The page header shows the name of the table and the form that you are editing. You can also access the form properties, save the form, and switch to the form view from the page header.
* Field navigator: The field navigator shows the list of available fields for the table and allows you to search, filter, and add fields to the form. You can also create new fields and edit existing fields from the field navigator.
* Schema map: The schema map is not part of the Form Designer. The schema map is a separate tool that shows the relationships between tables and fields on the platform. You can access the schema map from the System Definition > Tables module or from the context menu of a table.
References:
* [Form Designer]
* [Schema map]

NO.73 Which items are valid UI Action types in ServiceNow?
Choose 3 answers

 Workflow action

 List choice

 List banner button

 Form choice

 Form button

 Record navigation button

In ServiceNow, UI Actions are elements that facilitate user interaction within the platform, enabling users to perform specific actions such as form submissions, record updates, or triggering workflows. The valid types of UI Actions include:
Form Button: A button displayed on a form that, when clicked, executes a defined action.
Form Context Menu: An option added to the context menu of a form, providing additional actions related to the form’s record.
Form Link: A hyperlink on a form that directs users to another page or executes a script.
List Banner Button: A button displayed in the banner area of a list, allowing actions to be performed on multiple records simultaneously.
List Choice: An option added to the list context menu for individual records, enabling actions on a selected record.
List Link: A hyperlink in a list that directs users to another page or executes a script.
Record Navigation Button: Buttons that facilitate navigation between records, such as Next and Previous buttons.
Options like “Workflow action” and “Form choice” are not recognized as standard UI Action types in ServiceNow.
For comprehensive details, refer to the official ServiceNow documentation on UI Actions.

NO.74 Which one of the following client-side scripts apply to Record Producers?

 UI Scripts and UI Actions

 UI Scripts and Record Producer Scripts

 Client Scripts and UI Policies

 Catalog Client Scripts and Catalog UI Policies

Catalog Client Scripts and Catalog UI Policies are the client-side scripts that apply to Record Producers.
Catalog Client Scripts allow you to add or modify functionality on a catalog item or record producer form.
Catalog UI Policies dynamically change information on a catalog item or record producer form. UI Scripts, UI Actions, Client Scripts, and UI Policies do not apply to Record Producers. Reference: Catalog client scripts, Catalog UI policies

NO.75 Which of the following methods prints a message on a blue background to the top of the current form by default?

 g_form.addInfoMsg()

 g_form.addInfoMessage()

 g_form.showFieldMessage()

 g_form.showFieldMsg()

From: https://docs.servicenow.com/bundle/paris-application-development/page/script/general-scripting
/reference/r_ScriptingAlertInfoAndErrorMsgs.html
g_form.showFieldMsg(“field_name”, “Hello World”, “error”); Puts “Hello World” in an error message
**below the specified field**. g_form.addInfoMessage() or g_form.addErrorMessage() place a blue box message at the top of the screen. Pg 126 of the CAD handbook The method that prints a message on a blue background to the top of the current form by default is g_form.
addInfoMessage(). The g_form object is a global object that provides access to form fields and UI elements on a form. The addInfoMessage() method is a method of the g_form object that displays an informational message next to the form header. The message has a blue background color by default, unless it is overridden by a CSS style. The addInfoMessage() method takes one argument, which is the message text to display.
References: [ServiceNow Docs – GlideForm (g_form) API], [ServiceNow Docs – g_form.addInfoMessage()]

NO.76 Which one of the following is true for this script fragment?
g_user.hasRole(,x_my_app_user’);

 The method returns true if the currently logged in user has the x_my_app_user role or the admin role

 The method returns false only if the currently logged in user has the x_my_app_user role

 There is no g_user.hasRole() method

 The method returns true only if the currently logged in user has the x_my_app_user role

The statement that is true for this script fragment is that the method returns true if the currently logged in user has the x_my_app_user role or the admin role. The g_user.hasRole() method is a client-side method that checks whether the current user has a specified role or set of roles. If no role is specified, it returns true if the user has any role. If one or more roles are specified, it returns true if the user has any one of the specified roles. However, this method always returns true if the user has the admin role, regardless of the role parameter.
Therefore, in this case, the method returns true if the user has either the x_my_app_user role or the admin role.
Reference: User Object Cheat Sheet, Checking user permissions

NO.77 When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?

 ${event.<property name>}

 ${current.<property name>}

 ${property name>.getDisplayValue()}

 ${gs.<property name>}

https://www.servicenow.com/community/it-service-management-forum/email-notification/m-p/695221 Reference:
When configuring the content of an Email Notification, the following syntax should be used to reference the properties of an event triggering the Notification:
event.<propertyname>.ThisisthecorrectsyntaxtoaccessthepropertiesoftheeventrecordthattriggeredtheEmailNotification,suchasevent.name,event.parm1,orevent.parm2.Forexample,{event.parm1} will display the value of the first parameter of the event.
The following syntaxes are not correct for referencing the properties of an event triggering the Notification:
current.<propertyname>.Thisisthesyntaxtoaccessthepropertiesofthecurrentrecordthatisassociatedwiththeevent,suchascurrent.number,current.shortdescription,orcurrent.state.Forexample,{current.short_description} will display the short description of the current record.
${property name>.getDisplayValue()}. This is the syntax to access the display value of a property of the current record, such as current.state.getDisplayValue(), current.assigned_to.getDisplayValue(), or current.category.getDisplayValue(). For example, current.state.getDisplayValue() will display the state of the current record in a human-readable format, such as New, In Progress, or Closed.
${gs.<property name>}. This is the syntax to access the properties of the GlideSystem (gs) object, which provides methods for performing system operations, such as gs.now(), gs.getUserID(), or gs.getProperty(). For example, gs.now() will display the current date and time of the system. Reference: Email Notifications, Email Notification Variables

NO.78 Which of the following methods is NOT part of the ServiceNow REST API?

 COPY

 POST

 GET

 DELETE

The ServiceNow REST API is a web service that allows you to interact with the ServiceNow platform using HTTP requests and responses. The ServiceNow REST API supports the following methods:
* POST: This method allows you to create a new record or execute an action on the ServiceNow platform.
For example, you can use the POST method to create an incident or run a script.
* GET: This method allows you to retrieve information from the ServiceNow platform. For example, you can use the GET method to get the details of a user or a table.
* DELETE: This method allows you to delete a record or a resource from the ServiceNow platform. For example, you can use the DELETE method to delete an attachment or a workflow context.
* PUT: This method allows you to update a record or a resource on the ServiceNow platform. For example, you can use the PUT method to update the state of a task or the value of a system property.
* PATCH: This method allows you to update a record or a resource on the ServiceNow platform by sending only the changes. For example, you can use the PATCH method to update the short description of an incident or the order of a module.
The method COPY is not part of the ServiceNow REST API. There is no COPY method in the HTTP protocol. To copy a record or a resource on the ServiceNow platform, you need to use the POST method with the clone action.
References:
* ServiceNow REST API overview
* ServiceNow REST API methods
* [ServiceNow REST API actions]

NO.79 Assume a table called table exists and contains 3 fields: field1. field2, field3. Examine the Access Control list for table:
table.None read Access Control for users with the admin and itil roles
table. * read Access Control for users with the admin role
table. field3 read Access Control for users with the itil role
Which field or fields can a user with the itil role read?

 field1, field2. andfield3

 field3 only

 field 1 andfield3

 All fields except field3

An Access Control list (ACL) defines what data users can access and how they can access it in ServiceNow tables1. The ACL evaluates the user roles and the conditions defined in the ACL rules to determine the user’s access level2. In this case, the ACL rules for the table are as follows:
* table.None read Access Control for users with the admin and itil roles: This means that users with the admin or itil roles cannot read any field in the table unless there is a more specific rule that grants them access3.
* table. * read Access Control for users with the admin role: This means that users with the admin role can read all fields in the table.
* table. field3 read Access Control for users with the itil role: This means that users with the itil role can read only the field3 in the table.
Therefore, a user with the itil role can read only the field3 in the table, and not the other fields.
References = 1: Access Control Lists – ServiceNow Docs 2: How ACL Rules Are Evaluated – ServiceNow Docs 3: Access Control List Rules – ServiceNow Docs : Wildcard in ACL Rules – ServiceNow Docs : Field- Level ACL Rules – ServiceNow Docs

NO.80 How must Application Access be configured to prevent all other private application scopes from creating configuration records on an application’s data tables?

 You must create Access Controls to prevent all other application scopes from creating configuration records on an application’s data tables rather than using Application Access

 Set the Accessible from field value to All application scopes and de-select the Can create option

 Set the Accessible from field value to This application scope only and de-select the Allow access to this table via web services option

 Set the Accessible from field value to This application scope only

Application Access is a feature that allows you to control the access level of other application scopes to your application’s data tables. By setting the Accessible from field value to This application scope only, you can restrict the access to your data tables to only your application scope. This means that other application scopes cannot create, read, write, or delete records on your data tables, unless they have explicit permissions through Access Controls or other means.
References:
* Application Access
* [Application scope]
https://developer.servicenow.com/dev.do#!/learn/learning-plans/rome/new_to_servicenow
/app_store_learnv2_securingapps_rome_application_access
https://docs.servicenow.com/bundle/rome-application-development/page/build/applications/concept
/c_ExampleDenyingAllDesignAccess.html

NO.81 Here is the Business Rule script template:

This type of JavaScript function is known as:

 Constructor

 Scoped

 Anonymous

 Self-invoking

Self-invoking. Learn JavaScript!

NO.82 Which of the following is NOT a trigger type in Flow Designer?

 Application

 Record

 Schedule

 Outbound Email

See list of triggers on right hand side of this webpage: https://docs.servicenow.com/en-US/bundle/tokyo- application-development/page/administer/flow-designer/reference/flow-triggers.html The trigger types in Flow Designer are Application, Record, Schedule, and Topic. Outbound Email is not a trigger type, but an action type that can be used in a flow to send an email message1. References: Flow Designer Trigger Types

NO.83 What are Application Files in a ServiceNow application?

 An XML export of an application’s table records

 ServiceNow artifacts comprising an application

 XML exports of an application’s Update Set

 CSV files containing data imported into an application

Application Files are ServiceNow artifacts comprising an application. An application is a group of files and data that work together to provide a service or functionality. An application file is a specific type of file that belongs to an application, such as a table, a script, a form, a business rule, a UI action, etc. Application files define the structure, logic, and interface of the application. An XML export of an application’s table records, XML exports of an application’s Update Set, and CSV files containing data imported into an application are not examples of application files, as they are data formats that can be used to transfer or store information related to an application, but not the application itself. Reference: Application Files

NO.84 What syntax is used in a Record Producer script to access values from Record Producer form fields?

 producer.field_name

 producer.variablename

 current.variable_name

 current.field_name

The syntax used in a Record Producer script to access values from Record Producer form fields is producer.
variable_name. A Record Producer is a type of catalog item that allows users to create records on any table from the service catalog. A Record Producer script is a server-side script that runs when a Record Producer is submitted, and can be used to set values or perform actions on the generated record. The producer object is a global object that represents the Record Producer form and its variables. The variable_name is the name of the variable defined in the Record Producer. References: [ServiceNow Docs – Record producers], [ServiceNow Docs – Record producer script] Reference: https://community.servicenow.com/community?id=community_question
&sys_id=cc3803addb1cdbc01dcaf3231f9619b6

NO.85 Which of the following are configured in an Email Notification?
a)Who will receive the notification.
b)What content will be in the notification.
c)When to send the notification.
d)How to send the notification.

 a, b and c

 a, b, and d

 b, c and d

 a, c and d

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task
/t_CreateANotification.html
Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0712569 An Email Notification is a record that defines the content and conditions for sending an email message from the ServiceNow platform. The following are configured in an Email Notification:
Who will receive the notification. This is specified by the Recipients related list, which can include users, groups, email addresses, or scripts that return email addresses.
What content will be in the notification. This is specified by the Subject and Message HTML fields, which can include variables, scripts, or templates to dynamically generate the email content.
When to send the notification. This is specified by the When to send tab, which defines the conditions and events that trigger the email notification.
The following is not configured in an Email Notification:
How to send the notification. This is not a configuration option for an Email Notification. The platform uses the SMTP protocol to send email messages, and the email properties control the email server settings and behavior. References: Email Notifications, Get Started with Notifications

NO.86 What is a Module?

 The functionality within an application menu such as opening a page in the content frame or a separate tab or window

 A group of menus, or pages, providing related information and functionality to end-users

 A way of helping users quickly access information and services by filtering the items in the Application Navigator

 A web-based way of providing software to end-users

Explanation/Reference: https://docs.servicenow.com/bundle/orlando-platform-user-interface/page/administer/navigation- and-ui/task/t_CreateAModule.html

NO.87 You are developing the MyApp application that has a table, Table A. When the MyApp application is installed on an instance, you want Table A’s records to be installed as part of the application.
Table A’s records will be installed when:

 Table A is active and extends the Task table

 Table A’s records are added to the application record using the Create Application Files context menu item

 Table A has an automatic number counter for new records

 Table A is not included in the System Clone > Exclude Tables list

https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/task
/t_IncludeApplicationData.html

NO.88 Which one of the following is the correct Link Type to select when creating a module that opens the Record Producer UI for a user rather than the ServiceNow form UI?

 Content Page

 Script (from Arguments)

 URL (from Arguments)

 HTML (from Arguments)

* Record Producer Overview:Record Producers in ServiceNow are a way to create records through a simplified user interface. Instead of displaying a typical form, a Record Producer uses a user-friendly UI tailored for quick and intuitive data entry.
* Correct Link Type:
* The URL (from Arguments) option is used to direct the user to a specific URL, such as the Record Producer interface. You can configure the URL in the module to point to the Record Producer by providing its unique sys_id or name.Example URL:
/catalog.do?sys_id=<record_producer_sys_id>
* Incorrect Options Explained:
* Content Page (Option A): This opens a CMS page and is not used for Record Producers.
* Script (from Arguments) (Option B): This runs a custom script but does not link directly to a Record Producer.
* HTML (from Arguments) (Option D): This is used for rendering custom HTML, not for linking to a Record Producer.
ServiceNow Developer Documentation on Modules and URL Arguments.

NO.89 In an Email Notification, which one of the following is NOT true for the Weight field?

 Only Notifications with the highest weight for the same record and recipients are sent

 A Weight value of zero means that no email should be sent

 The Weight value defaults to zero

 A Weight value of zero means the Notification is always sent when the Notification’s When to send criteria is met

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/t_CreateANotification.html
https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_automatingapps_quebec_when_to_send The Weight field in an Email Notification determines which notification is sent when multiple notifications are triggered for the same record and recipients. Only the notification with the highest weight is sent. A weight value of zero means the notification is always sent when the notification’s When to send criteria is met. A weight value of -1 means that no email should be sent3. Reference: Email Notification Weight

NO.90 In a Business Rule, which one of the following returns the sys_id of the currently logged in user?

 g_form getUserID()

 g_form getUserSysy

 gs.getUserSysID()

 gs.getUserID()

https://docs.servicenow.com/bundle/tokyo-application-development/page/app-store/dev_portal/API_reference/gl

NO.91 Which of the following objects does a Display Business Rule NOT have access to?

 previous

 GlideSystem

 g_scratchpad

 current

A Display Business Rule has access to the current, g_scratchpad, and GlideSystem objects, but not the previous object. The previous object is only available to Before Business Rules4. References: Business Rule API
https://docs.servicenow.com/bundle/tokyo-application-development/page/script/business-rules/concept
/c_BusinessRules.html

NO.92 What are the three key tables in an enterprise CMDB?
Choose 3 answers

 sn_cmdb_ci

 cmdb

 cmdb_bak

 sn_cmdb

 cmdb_rel_ci

 cmdb_ci

 sn_cmdb_bak

NO.93 Which one of the following is NOT a debugging strategy for client-side scripts?

 g_form.addInfoMessage()

 Field Watcher

 jslog()

 gs.log()

https://developer.servicenow.com/dev.do#!/learn/learning-plans/rome/new_to_servicenow/app_store_learnv2_scripting_rome_debugging_client_scripts The following are debugging strategies for client-side scripts, which run in the web browser and manipulate the user interface:
g_form.addInfoMessage(). This is a client-side API that displays an information message at the top of the form.
Field Watcher. This is a debugging tool that displays the current and previous values of one or more fields on a form.
jslog(). This is a client-side API that writes a message to the browser console.
The following is not a debugging strategy for client-side scripts, but for server-side scripts, which run on the ServiceNow platform and manipulate the database:
gs.log(). This is a server-side API that writes a message to the system log. References: Client-Side Scripting APIs, Debugging Client Scripts

NO.94 Is it possible to change an application’s scope?

 Yes, but only from global scope to private scope

 Yes it’s possible.

 No, it’s not possible.

 Yes. but only from private scope to global scope

It is possible to change an application’s scope in ServiceNow, either from global to private or from private to global. However, changing the scope of an application may affect its functionality and compatibility with other applications. Therefore, it is recommended to test the application thoroughly before and after changing its scope.
How To Change Application Scope In ServiceNow – YouTube
How to move Custom Scoped Applications bettween instances – ServiceNow
Steps to switch a scoped application from your company’s application repository to update sets – ServiceNow How to change the application (scope) of a SLA Definition without needing to recreate the SLA Definition – ServiceNow Advantages of Scoped Applications in ServiceNow – QualityClouds

NO.95 Which one of the following is the baseline behavior of a table in a privately-scoped application?

 The table and its data are not accessible using web services

 Any Business Rule can read, write, delete, and update from the table

 Only artifacts in the table’s application can read from the table

 All application scopes can read from the table

https://docs.servicenow.com/bundle/rome-application-development/page/build/applications/concept/c_DefaultDesignAccessPermissions.html The baseline behavior of a table in a privately-scoped application is that all application scopes can read from the table. A privately-scoped application is an application that restricts write access to its tables and resources to scripts within the same scope. However, read access is allowed by default for all scopes, unless the administrator explicitly denies it using an Access Control rule. This allows for data sharing between different applications while maintaining data integrity and security. Reference: [Product Documentation | ServiceNow], [Advantages of Scoped Applications in ServiceNow]

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Sample Questions

Sample Item – Incident Management:

If a parent Incident is updated to reflect a new Assignment Group, Work Notes, and
related Problem, which corresponding fields are updated on the child Incident(s)?

• Assignment Group, Work Notes, and related Problem
• Work Notes
• Assignment Group and Work Notes
• No updates are made to child Incidents

Sample Item – Problem Management:

When creating a problem record from an incident record, which element defines the
field mapping between the two?

• ProblemUtils script include
• Create Problem UI action
• Problem created from system property (com.sn-problem.create_from_incident.attributes)
• ProblemV2Util script include

Sample Item – Change and Release Management:

Conflict detection in change management can identify conflicts from which of the
following reasons?

• The changes schedule does not give appropriate lead time
• Existing scheduled changes to the CI
• The change schedule is during blackout periods
• The CI is not in the maintenance window
• The change scheduled is outside of business hours

Sample Item – Knowledge Management:

Each time a knowledge article is viewed, a record with the user identity and whether
the articles was attached to a task, is added to which table?

• Knowledge Feedback [kb_feedback]
• Knowledge Use [kb_use]
• Knowledge Search Log [ts_query_kb]
• Knowledge [kb_knowledge]

Sample Item – Service Catalog / Request Management:

Which one of the following is proper syntax for accessing values of variables from a
Record Producer script field?

• current.variable_name
• g_form.getReference(‘variable_name’)
• g_form.getVariable(‘variable_name’)
• producer.variable_name

Sample Item – Configuration Management Database (CMDB):

Which field on a Configuration Item (CI) may be used to route Incidents to the
appropriate group to quickly resolve Incidents related to the CI?

• Managed By
• Support Group
• Assignment Group
• Change Control

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The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning
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For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct
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Certified Application Developer – ServiceNow Training and Certification

Preparation Guide for ServiceNow CAD Certification Exam

Introduction

The ServiceNow Certified Application Developer Exam certifies the candidate having the skills and essential knowledge to develop applications and solve business problems.

Aim of the Certificate Exam

• Differentiate individual in a crowded job market
• Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
• Empower individuals to execute tasks with confidence and skill

Upon successful training and certification, the candidate will be able to

• Manage applications including migration, downloading and installing, and managing source code
• Design an application including business logic, user interface, and database logic
• Automate application using work-flow, document feeds, email, scheduled script executions, and events
• Implement security for an application using both contextual security and application scope
• Integrate application to external data sources
• Determine if an application is a good fit with ServiceNow platform capability

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