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Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam is ideal for any administrator with an interest in furthering the development of their Salesforce CRM administration, Sales and Service Cloud management, and process automation skills, and who ultimately wants to succeed at the Salesforce Certified Advanced Administrator exam

NO.34 SFB Industries are offering standard lower prices to some of their key accounts. How can this be reflected within Products/Price books?

Add new products into Salesforce with lower prices

Add a discounted price to the existing products inside of Salesforce

Create a custom field on the product object where you can enter the lower price

Create a new price book and add the relevant products

NO.35 What is a capability of collaborative forecasting? Choose 3 answers

Rename categories

Forecast using opportunity splits

Overlay quota

Add categories

Select a default forecast currency setting

NO.36 In the case team list, users can view the case details and related lists depending on their rights (T/F)

True

False

NO.37 On the Planet custom object, Ursa Major Solar’s sales director wants only certain action buttons to appear depending on if a given planet is defined as gaseous.
Which Lightning component should the administrator define dynamic action buttons?

Record Detail

Highlights Panel

Activities

Related Lists

NO.38 Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.

Approval Processes can be used to escalate cases in the chat window.

Multiple visitors can chat in one window

The Articles tool can be used to search for Knowledge Articles

Chats can be transferred to other agents.

The Details tab can be used to see information about the visitor.

NO.39 If a system administrator has unchecked the” Enable Content Pack Creation” setting, what can users do with content packs? * (1 Point)

Users can modify existing content packs

Users can only edit description and title of existing content packs

Users cannot do anything to existing content pack

NO.40 JP Dela Cruz, a user with the” APAC Sales Representative” role, has been assigned the “US Sales Representative Role”. Which sharing rules are recalculated?

Criteria based sharing rules will be recalculated

Ownership based rules will be recalculated

No changes will be made

Sales Team sharing rules will be recalculated.

NO.41 An administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment.
What option does the administrator have to modify the change set? Choose 2 answers.

Edit the change set in the sandbox environment and upload it to production.

Clone the change set in the sandbox environment, add the component and upload it to production

Create a new change set in the sandbox environment, add all the required components and upload it to productionD. Edit the change set in production, add the component, and use the redeploy option.

NO.42 How could you show a report of Accounts that do not have any Opportunity associated with them?

Use a filter on the standard Accounts report type and set it to without Opportunities

Use a cross filter on the standard Accounts report type and set it to without Opportunities

Create a Custom Report Type for Accounts & without Opportunities

Use the standard Accounts without Opportunities Report

NO.43 The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of “Open” before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

Use a publisher action to change the status value and a workflow rule to update a date field

Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status

Turn on Field History tracking for the lead status field and create a report based on that field

Use a formula field to calculate the difference between the current and created date when the status changes

NO.44 What should a system administrator consider before using territory management? Choose three answers. * (1 Point)

Once enabled it cannot be disabled

It does not working parallel with sharing functions

You need to contact Salesforce to have it enabled

Forecasts are derived from Territory hierarchy not Role hierarchy

NO.45 A user changes roles from an EMEA sales representative to a US sales representative. How will this impact the ownership-based sharing rules for the user’s records?

This will affect the ownership of records for standard objects but not custom objects.

All of the ownership-based sharing rules are recalculated.

None of the ownership-based sharing rules are recalculated.

This will only affect ownership-based sharing rules if the user moves up in the role hierarchy.

NO.46 Admin wants to restrict visibility of product support cases to a set of five users with different roles. How can he achieve this requirement?

Change the profile setting of each user’s profile to provide access to cases with product support record type

Change the OWD settings of cases to public read-only

Add permission sets to grant access to the product support record type to the set of five users

Create New Profile and Provide all five users with View All and Modify All permission to cases.

Create Public Group and add those five users in groupand use Sharing rule to grant access that public group

NO.47 An administrator at Universal Containers has been asked by the compliance team to understand end track various sensitivity levels for its data In Salesforce. The administrator has enabled Data Classification end configured appropriate sensitivity levels. The compliance team would Ike a report showing field level sensitivity and classification.
What should the administrator recommend?

Run the standard Data Classification report.

Create a custom Entity Definition and Held Definitions report type.

Use the Data Classification Metadata list view.

Configure a custom Data Classification and Metadata report type.

NO.48 Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user’s profile only has the Read permission for cases. What is true about the user’s ability to edit product support cases?

The user will Only be able to edit cases manually shared with them

The user will only be able to edit the cases that they created

The user will not be able to edit product support cases

The user will be able to edit product support cases

NO.49 You can cancel pending actions in the entitlement process queue.

True

False

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