C-C4H510-04 reliable visual cert exam

[Feb-2022] C-C4H510-04 Exam Dumps, C-C4H510-04 Practice Test Questions

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NO.23 Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

Ticket ID

Priority

Installed Base

Ticket Type

Service Category

NO.24 When should you use the templates provided in the Data Workbench?

When customer data needs to be loaded quickly

When the Mass Change Account Data tool is used

When data volume is low

When there is unstructured legacy data

NO.25 Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

Activate Scoping Item Determination for Territory Owner in Transaction

Usage of Delegates

Assign Restriction Rules

Configure Work Distribution Rules for Employees

NO.26 Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

Employees

Products

Tickets

Accounts

NO.27 Which feature is used to limit values in a drop-down list?

Adaptation

Extension fields

Code list restriction

Personalization

NO.28 What can you use to keep track of new knowledge base articles and changes made to existing ones if you have set up SAP Jam as a knowledge base?

Feed

Solution finder

Broadcast

Knowledge base fine-tuning activity

NO.29 Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

At least one service object needs to be assigned.

A service contract is active.

A customer needs to be assigned.

Address mismatches must be corrected first.

NO.30 What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

Knowledge Base fine -tuning activity

Solution finder

Broadcast

Feed

NO.31 Which elements can be used to restrict access to views? Note: There are 2 correct Answers to this question.

Code list restrictions

Field extensions

Territories

Business roles

NO.32 Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.

Configure Work Distribution Rules for Employees

Usage of Delegates

Assign Restriction Rules

Activate Scoping Item Determination for Territory Owner in Transaction

NO.33 Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

Service Contract Management

Registered Products and Installed Bases

Sales Contact

Service Notification

NO.34 Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.

Scoping attribute set

Maintenance plan

Maintenance measurement and readings

Setup deals

NO.35 Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

Report the incident from the screen in which the issue occurs.

Keep the incident lightweight and use screenshots only if it is necessary.

Check for solutions in the Help Center.

Always create the incident with medium priority and adjust it later if applicable.

Always include step-by-step instructions on how to recreate the issue.

NO.36 A maintenance plan is created with the condition “Every 5 weeks”. Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

Consider ticket resolved on date

Consider contract status

Consider maintenance plan condition

Consider delay

NO.37 Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

On specific report creation

On every save of the report

Periodic scheduling

Ad-hoc broadcasting

NO.38 Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

Operating hours

Maintenance plan

Service contract

Working calendar

NO.39 What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.

Set up service categories and service catalogs.

Create an account with the e-mail address of the customer.

Set scoping questions and outgoing e-mail details in fine-tuning.

Configure the e-mail address in the communication channel.

Create an e-mail template for responses.

NO.40 Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

Installed bases

Service contracts

Contacts

Registered products

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[Feb-2022] C-C4H510-04 Exam Dumps, C-C4H510-04 Practice Test Questions [Q23-Q40]