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GCP-GCX Certification – Valid Exam Dumps Questions Study Guide! (Updated 112 Questions)

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NEW QUESTION 29
All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.

Create a Site

Assign the Edge to a Site

Configure a trunk

Create an Edge Group

Associate the network interface

Authenticate the Edge

Configure the Edge Connectors

NEW QUESTION 30
Which of the following is not a Quality Management feature?

Evaluation Forms

Policies

Scheduling

Interaction Recording

NEW QUESTION 31
Genesys Cloud CX tracks metric statistics in __________ minute intervals.

NEW QUESTION 32
How do you represent your organization when you contact the Genesys Cloud CX support team?

Organization ID

Company Name

Agent Name

NEW QUESTION 33
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

NEW QUESTION 34
Jenny is monitoring five queues in real-time. She identifies one of the queues’ Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

My Queues Activity

Queues Activity

Queue Performance

Performance Dashboard

NEW QUESTION 35
Which of the following statements is NOT true regarding Management Units?

Agents that handle the same set of interactions should belong to the same management unit.

Management Units partition agents and interactions into logical groups.

A maximum of 100 agents can be added to a single Management Unit.

They help you create, manage, and view schedules for a group.

NEW QUESTION 36
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?

By asking your carrier what you would need.

On the PSTN carrier’s web site.

Get a default trunk line installed.

In the Genesys Cloud CX Resource Center.

NEW QUESTION 37
Which of the following statements is NOT true regarding numbering plan?

It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.

Numbering plan is also known as a dial plan.

Numbering plan can be added or modified based on the organizational requirements.

It has to be created manually.

NEW QUESTION 38
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Internet Explorer

Firefox

Chrome

Safari

Opera

NEW QUESTION 39
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

Digital

Human Capital Management

Workforce Engagement

NEW QUESTION 40
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.

Creating a number-plan to identify premium-rate numbers.

Manually training users to prevent calling premium-rate numbers.

Configuring trunks to identify premium-rate numbers.

NEW QUESTION 41
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

Dialog boxes

Scripts

Toast pop-ups

IVR prompts

NEW QUESTION 42
Genesys Cloud CX Voice is __________.

A third-party service that provides external Phone Trunks.

A help bot that is available within Genesys Cloud CX chat.

Another name for Genesys Cloud CX.

An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.

NEW QUESTION 43
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

Workspaces

People

Queues

Groups

NEW QUESTION 44
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

True

False

NEW QUESTION 45
Which of the following Edge feature contains the built-in remote survivability mode?

SIP gateway

Call broker

SIP proxy

Disaster recovery

NEW QUESTION 46
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?

Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.

The education information can be verified against the human resources database.

The profile information can be used to keep Linkedin details updated.

When employees have free time, they can review biographies of their peers.

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Category GCP-GCX

GCP-GCX Certification – Valid Exam Dumps Questions Study Guide! (Updated 112 Questions) [Q29-Q46]