GCP-GCX Certification – Valid Exam Dumps Questions Study Guide! (Updated 112 Questions) [Q29-Q46]

NEW QUESTION 29
All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.

NEW QUESTION 30
Which of the following is not a Quality Management feature?

NEW QUESTION 31
Genesys Cloud CX tracks metric statistics in __________ minute intervals.

NEW QUESTION 32
How do you represent your organization when you contact the Genesys Cloud CX support team?

NEW QUESTION 33
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

NEW QUESTION 34
Jenny is monitoring five queues in real-time. She identifies one of the queues’ Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

NEW QUESTION 35
Which of the following statements is NOT true regarding Management Units?

NEW QUESTION 36
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?

NEW QUESTION 37
Which of the following statements is NOT true regarding numbering plan?

NEW QUESTION 38
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

NEW QUESTION 39
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

NEW QUESTION 40
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

NEW QUESTION 41
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

NEW QUESTION 42
Genesys Cloud CX Voice is __________.

NEW QUESTION 43
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

NEW QUESTION 44
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

NEW QUESTION 45
Which of the following Edge feature contains the built-in remote survivability mode?

NEW QUESTION 46
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?