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Salesforce FS-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Managing Work Orders	23%	– Manage work order lifecycle, line items, and milestones – Relate work orders, service appointments, and products – Configure work order processes, types, and parameters
Topic 2: Managing Assets	5%	– Maintain assets and asset relationships – Track asset history and maintenance
Topic 3: Permissions and Sharing	5%	– Configure permission sets and access – Manage territory visibility and sharing rules
Topic 4: Configuring Maintenance Plans	5%	– Schedule recurring work – Design and implement maintenance plans
Topic 5: Managing Inventory	8%	– Select inventory and price book models – Manage products, consumption, and returns
Topic 6: Configuring Mobility	10%	– Enable mobile workflows and sign-off processes – Configure Field Service mobile app settings – Distinguish mobile app capabilities
Topic 7: Managing Scheduling and Optimization	28%	– Set up operating hours and availability – Use dispatcher console and scheduling tools – Manage service appointment lifecycle and assignment – Configure scheduling policies and optimization rules
Topic 8: Managing Resources	16%	– Understand license types and deployment – Set up and manage crews and resource types – Configure service territories and membership – Manage time sheets, operating hours, and skills

NEW QUESTION 40
A Universal Containers (UC) Technician arrived onsite for an appointment, but the customer was unavailable and wants to reschedule the Service. UC wants to track these customer no-show events for future process improvement. What process should a Consultant recommend to handle this situation?

Set the existing Service Appointment status to In Progress. Create a new Service Appointment against the same Work Order for the follow-up trip.

Set the existing Service Appointment status to Cannot Complete. Create a new Service Appointment against the same Work Order for the follow-up trip.

Set the existing Service Appointment status to Complete. Create a new Work Type and Service Appointment for the follow-up trip.

Set the existing Service Appointment status to In Progress. Create a new Work Order and Service Appointment for the follow-up trip.

NEW QUESTION 41
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed? Choose
2 answers

Custom Approval Process on Work Orders

Custom Work Order Escalation Rules

Custom Validation Rule on Work Orders

Custom Work Order Status

NEW QUESTION 42
Org-Wide Default sharing is set to Private in a Salesforce org.
If the FieldService Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

Accounts

Service Resources

Work Orders

Resource Absences

Work Types

NEW QUESTION 43
A Dispatcher is notified of a local power outage. All Service Appointments in the affected area must be rescheduled to a Different day. How should the Dispatcher update the Service Appointments?

Create a Map Polygon of the affected area to select Service Appointments for rescheduling.

Configure a new Scheduling Policy to change Service Appointments.

Push Reschedule notifications to Service Resources using the Salesforce Field Service mobile app.

Create a report to identify Service Appointments in the area and notify Service Resources.

NEW QUESTION 44
Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

NEW QUESTION 45
Universal Containers (UC) is rolling out InventoryManagement to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

Add Products to the ProductsRequired Related List on the Asset object.

Add Products to the Work Order Products Related List on the Asset object.

Add Products to the Products Required Related List on the Work Type object.

Add Products to the Work Order Products Related Liston the Work Type object.

NEW QUESTION 46
Service Appointments in a “Cannot Complete” status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a “Cannot Complete” status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

Ensure that Status Transitions are configured to prevent the up3Ste from “Cannot Complete” to

Define “Cannot Complete” as a Pinned Status for Scneduling and Optimization Services

Define “Cannot Complete” as a Pinned Starus for Auto-Dispatch Services

Ensure that Status Transitions are configured to allow the status update from “CannotComplete” to
“Scheduled.”

NEW QUESTION 47
Universal Containers (UC) services customers in multiple time zones. UC dispatchers need to see dates and times in the Dispatcher Console for the time zones where jobs are being performed. How should the Consultant configure this?

Set the Dispatch Console to display in the User Timezone in the Field Service Settings.

Set the Dispatch Console to display in the Territory Timezone in the Field Service Settings.

Create a formula field to calculate the timezone offset from the user to the Territory Timezone.

Configure the dispatcher users’ timezone to be the same as the territories they manage.

NEW QUESTION 48
Geolocation tracking is enabled for Universal Containers’s Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?

Set the Geolocation Update Frequency field to zero for contractors.

Add the ExcludeTechnician from Geolocation Tracking permission to a permission set and assign it to contractors.

Uncheck the Geocoding field on the Contractor’s profile.

A Uncheck the Collect Service Resource Geolocation History field in Field Service MobileSettings.

NEW QUESTION 49
When installing solar panels, technicians at Ursa Major Solar (UMS) use a liquid sealant to prevent rain and snow from penetrating roofs.To track the inventory and account for costs, the sealant comes in large barrel containers and has been added as a product to the priceBook. Installation jobs use a very small amount of sealant, so technicians will divide the large barrels into smaller sized containers to Avoid having to carry around so much product. What should the field service administrator consider to keep the inventory levels accurate?

Utilize unit of measure or quantity on the product required since field service does not recognize both.

Instruct the technicians to use the original barrel containers since smaller sizes cannot be tracked.

Create a different product record for each possible size since quantity must be a whole number.

Ensure the unit of measure on the product and the product required record are the same.

NEW QUESTION 50
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

Modify the user’s Profile.

Update Public Group membership.

Assign a Field Service Mobile License to the user.

Modify the user record.

NEW QUESTION 51
For new server installations, AW Computing uses a work order with two line items: one line item for the installation and the other line item To set up the network connection. Each line item could be completed by a different or same resource depending on skills. What should the relationship between the work order and service appointment be and what is the most appropriate way to schedule the Work?

Relate both line items to a service appointment and use the candidate quick action to schedule.

Create a service appointment for the work order to ensure one resource handles the job and use auto- schedule.

Create two service appointments with a dependency to ensure the same start of both.

Create a service appointment for each line item and use bulk scheduling to schedule the appointments.

NEW QUESTION 52
Ursa Major Solar (UMS) is switching from the imperial system to the metric system. Now, instead of measuring cables used in solar Installations in feet, UMS needs to use meters. How should the system administrator change the configuration so technicians can track the amount of cable used on installation work in Meters?

Update the unit of measure picklist values on the price book object.

Update the unit of measure picklist values on both the product and product item objects.

Update the quantity unit of measure picklist values on either the product or the product item object.

Update the locale settings in the organizational detail section of the company Information.

NEW QUESTION 53
Technicians often need to generate a report in the customer’s language.
Which configuration should the Consultant recommend to meet the requirement?

Update the Default Language of the Organization.

Add the Language field to the Contact Page Layout.

Add the Service Report Language field to the Work Order Page Layout.

Update the Language of the current User.

NEW QUESTION 54
Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer’s install base.
What should a Consultant utilize to track the lifecycle?

A Work Order related list on Assets

Custom fields for change tracking on Assets

Field HistoryTracking on Assets

A Product related list on Assets

NEW QUESTION 55
Ursa Major Solar would like the technician who performed a customer’s initial installation to also perform anySubsequent service calls.Which two actions should the field service administrator take to configure field service to ensure the installation Technician is assigned to subsequent service calls? Choose 2 answers

Create a child work order for maintenance on the original installation work order.

Add the preferred resource service objective to the scheduling policy.

Add the technician as the required resource on the service appointment.

Add the technician as a preferred resource on the account record.

NEW QUESTION 56
Universal Containers sells products that are made up of serialized components.Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work OrdersCan be assigned to a component?

Use Assets and define a hierarchy.

Use Products and Product Families.

Use Orders and Order Products.

Use Work Orders and define a hierarchy.

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Salesforce FS-Con-101 Exam Syllabus Topics: