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ServiceNow CIS-EM Exam Syllabus Topics:

Topic	Details
Topic 1	Alerts process flow Graphical user interfaces Event Configuration and Use
Topic 2	Event Management key features and capabilities Configure a monitoring connector
Topic 3	Alert impact profile IT Operations Management (ITOM) solution
Topic 4	Define customer challenges Common Service Data Model
Topic 5	Alert grouping (correlation rules, alert aggregation) Event Management Overview
Topic 6	Discovery and MID server architecture Alert defined The monitoring process

NO.16 What Event Management module allows for configuration of automatic task creation?

Alert management rules

Task rules

Event rules

Alert correlation rules

NO.17 By default, the Alert Console displays what type of alerts?

All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode

All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

NO.18 What feature would you use to trigger a workflow or automatically generate tasks via templates?

Event rules

Task rules

Alert management rules

Alert correlation rules

NO.19 A customer informs you that they already have monitoring and event management tools.
Which of the following describes the extra value that ServiceNow Event Management provides? (Choose four.)

ServiceNow Event Management Alerts, Incidents, Problems, and changes are automatically correlated with CIs and Business Services that can be visualized in Business Service maps.

ServiceNow Event Management manages relationships between alerts and related incidents to maintain an end-to-end event management lifecycle.

ServiceNow Event Management provides a business-centric platform and single system of record for service monitoring and remediation results, to better control and manage performance and availability.

ServiceNow Event Management provides state-of-the-art performance monitoring capabilities across a wide array of different types of infrastructures.

ServiceNow Event Management utilizes the power of integration with leading monitoring systems to automatically create actionable alerts.

NO.20 When creating event rules, is it best practice to create:

Two rules for every event

As many rules as possible

As few rules as possible

One rule for every event

NO.21 When creating an alert management rule, where would you specify a workflow to resolve a given condition?

From the Remediation tab

From the Actions tab

From the Launcher tab

In the Related Links section

NO.22 A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.
What is the most likely cause of this issue?

The support agent does not have the evt_mgmt_user role.

The support agent only has the evt_mgmt_admin role.

The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.

The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.

NO.23 What is the default collection/polling interval applied to all event connectors?

Every 120 seconds

Every 5 seconds

Every 40 seconds

Every 60 seconds

Every 10 seconds

NO.24 In the event table, which field maps the external attributes from the target system?

Resource

Description

Source

Additional Information

NO.25 A four node cluster makes up the components (CIs) of a Business Service. The impact influence for the cluster is set to 60%.
How many members of the cluster must be in a Critical state in order for the Business Service to display as Critical in the Impact Tree?

NO.26 Which attribute is responsible for de-duplication?

Metric_name

Message_key

Short_description

Additional_info

NO.27 By default, Event Management tries to bind an alert to CI (configuration item), by matching the node name in the event to which three items in the CMDB (configuration management database)?

CI name, Fully qualified domain name, IP or MAC address

CI name, Webserver name, IP or MAC address

CI name, Fully qualified domain name, SSH public host keys

System class name, Fully qualified domain name, IP or MAC address

NO.28 What feature would you use to trigger a workflow or automatically generate tasks via templates?

Event rules

Task rules

Alert management rules

Alert correlation rules

NO.29 During processing of the event and if the event Severity is blank, the state of the event is set to:

Ready

Ignored

Error

Processing

NO.30 What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?

CI Remediations

CI Relation Types

CI Identifiers

Process to CI Type Mapping

CI Class Manager

NO.31 What would be the primary use case for creating Javascripts in Event Management?

To create a customized pull connector to retrieve events on behalf of an event source

To automatically populate the Configuration Management Database (CMDB)

To parse a nodename out of your raw event data in an event rule

To run as part of a remediation workflow for IT alerts that fail to execute

NO.32 What are the valid states an alert can be in during its lifecycle?

Open, Reopen, Flapping, Closed

New, Updating, Waiting, Complete

Open, Updating, Swinging, Closed

Open, Warning, Flapping, Clear

NO.33 What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?

CI Remediations

CI Relation Types

CI Identifiers

Process to CI Type Mapping

CI Class Manager

NO.34 Which are recommended best practices for Event Management? (Choose three.)

Filter out events on ServiceNow Instance for easier consolidation and aggregation.

Promote all events to alerts during initial implementation until you fully understand which should be ignored.

Filter out events at source rather than in the ServiceNow instance.

Base-line “normal-state” events to filter out background noise.

Ignore all non-critical events during initial implementation to streamline processing; add alerts over time as time and resources allow.

NO.35 What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?

The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.

The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.

All CIs stored in the CMDB must have an assigned IP address within your infrastructure.

A CI is any component within your infrastructure that needs to be managed in order to deliver Services.

NO.36 By default, Event Management tries to bind an alert to CI (configuration item), by matching the node name in the event to which three items in the CMDB (configuration management database)?

CI name, Fully qualified domain name, IP or MAC address

CI name, Webserver name, IP or MAC address

CI name, Fully qualified domain name, SSH public host keys

System class name, Fully qualified domain name, IP or MAC address

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Latest ServiceNow CIS-EM Exam questions and answers [Q16-Q37]

ServiceNow CIS-EM Exam Syllabus Topics: