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EXIN CITM Exam Syllabus Topics:

Topic	Details
Topic 1	Project Management: This domain is aimed at an IT Project Manager and encompasses planning, executing, and controlling IT projects. It includes managing scope, time, cost, quality, and risks, applying project methodologies, engaging stakeholders, and delivering projects that meet business requirements.
Topic 2	Application Management: This section of the exam evaluates an Application Manager’s skills in overseeing the lifecycle of IT applications. It covers application development support, maintenance, upgrades, user support, and ensuring that applications meet functional and performance standards aligned with business needs.
Topic 3	Service Management: This domain targets a Service Delivery Manager and focuses on managing IT services to ensure consistent and efficient delivery. It includes establishing service level agreements (SLAs), incident and problem management, continuous service improvement, and aligning IT services with business demands.
Topic 4	IT Strategy: This section of the exam measures the skills of an IT Strategy Manager and covers the development and alignment of IT strategy with business objectives. It emphasizes creating strategic plans to support organizational goals, understanding emerging technologies, and ensuring that IT investments contribute to competitive advantage and operational efficiency.
Topic 5	IT Organization: This domain targets an IT Operations Manager and focuses on the design and management of IT organizational structures. It includes defining roles and responsibilities, establishing governance frameworks, managing resources effectively, and fostering collaboration to support IT service delivery and business needs.
Topic 6	Information Security Management: This section targets an Information Security Manager and focuses on protecting information assets from threats. It covers policy development, security controls implementation, incident response, data protection, and compliance with legal and regulatory requirements to maintain confidentiality, integrity, and availability.

NEW QUESTION 12
What is the correct sequence of activities for a risk assessment?

Monitor and review – establish context – identify – evaluate – treatment

Communication – establish context – analyse – treatment – monitor and review

Establish context – identify – analyse – evaluate – treatment

Identify – analyse – evaluate – treatment – monitor and review

NEW QUESTION 13
The project brief/project charter is created. Which of the following is not part of it?

Detailed planning

High-level risk

Summary budget

Quality expectations

NEW QUESTION 14
Before the marketing department will decide on a new advertising campaign, it wants to be able to gain more insights into the customer, being able to predict the products customers will purchase in the near future. What is a ‘must-have’ criterion in terms of the technology the marketing department is interested in?

Records Management System (RMS)

Advanced analytics

Ad hoc analysis

Business Intelligence (BI)

NEW QUESTION 15
The new system (application) is ready for adoption (implementation). The customer is concerned that an instant change-over from the current system to the new system will create a large impact on the user base.
You are requested to propose an approach for adoption. Which of the items listed below is recommended?

Big bang

Parallel

Coordinated

Phased

NEW QUESTION 16
Your organization considers a job rotation program. What is the main objective?

Support the long-term continuity of the organization

Train staff on a range of activities common in daily operations

Increase staff job satisfaction

Allow staff a diversity in their daily responsibilities

NEW QUESTION 17
Whilst creating the IT service catalog, a needs analysis is conducted. One of the items discussed is the data points required for the IT services. What is the objective of these data points?

To measure the performance of IT services delivered

To identify the data being used by the customer

To determine the life expectancy of IT services

To establish the operating hours of the IT services

NEW QUESTION 18
Being part of service management, business relationship management follows the principles of the service lifecycle. Which of the below is not part of activities defined in service operation?

Communicate scheduled outages

Report service performance

Escalation

Define service strategy

NEW QUESTION 19
In business continuity planning, the maximum age of the data to restore in the event of a disaster is considered which of the following?

Maximum Time Allowed (MTA)

Recovery Time Objective (RTO)

Maximum Allowable Outage (MAO)

Recovery Point Objective (RPO)

NEW QUESTION 20
As part of the business continuity plan preparations, management wants a site arrangement to facilitate a desk for the workers. Which site do you recommend?

Hot site

Cold site

Warm site

Mobile site

NEW QUESTION 21
Due to technical and operational constraints, the preferred control to lower the risks identified is to outsource part of IT operations to an external vendor. What type of risk treatment is applied here?

Sharing

Retention

Transferred

Modification

NEW QUESTION 22
In project management, what is the objective of a ‘lessons learned’ report?

To inform the project owner with the overall achievement of the project’s objectives

To establish accountability for the mistakes being made in the project

To identify all risks that occurred during the project

Bringing forward positive and negative elements with the intent to benefit future projects

NEW QUESTION 23
Lately, the support desk is receiving several requests for password resets from individuals who appear to be unknown to the organization. Possible criminal activities are suspected, and the organization wishes to address this issue in their information security awareness program. What is the area that requires awareness?

E-mail usage

Instant (mobile) messaging

Internet usage

Social engineering

NEW QUESTION 24
The IT department is requested to select and implement technology and support which will deliver knowledge capable of supporting cross-functional business units. What do you require?

Information management

Data management

Both

NEW QUESTION 25
As part of feedback collection techniques, it is suggested to include anonymous feedback. What would be the most likely reason for this?

Avoidance of non-compliance to regulations

Promotion of honest feedback while avoiding fear for backfiring on the participant

Easier processing of data collected

Reduced time spent for feedback participant

NEW QUESTION 26
In vendor selection, what is the most important reason for a reference check?

To independently verify and validate a vendor’s claim

To verify products by other customers

To obtain financial information for vendor negotiation

To identify customers not mentioned on the reference list

NEW QUESTION 27
A technical team investigating possible controls concludes that the most preferred control cannot be implemented as a result of too many constraints and decides to propose the second-best control. How is this control being referred to?

Deterrent

Compensating control

Detective control

Corrective control

NEW QUESTION 28
Activities in a project are discussed in a Work Breakdown Structure (WBS) session during the planning phase. Team members inform the project manager that whilst estimating the duration for activities, a lot of data exist about the effort required for each of them. Which estimation technique is best considered?

Top-down

Three-point

Comparative

Bottom-up

NEW QUESTION 29
The IT service catalog is being reviewed. Which of the below is not considered a criterion for review?

Are any of the existing services up for retiring within the foreseeable future?

Are there any new laws, codes, and/or regulations which might impact the current service offerings?

Are there any changes in the IT service provider organization?

Are the service offerings still relevant and appropriate?

NEW QUESTION 30
Controls to manage risk have been implemented and evaluated successfully. Risks are now at the level which the organization is willing to accept. What is the name of this risk?

Reduced risk

Lowered risk

Residual risk

Modified risk

NEW QUESTION 31
Senior management is concerned fraudulent activities may take place during large financial transactions. To reduce the risk of fraud, it expects the proper controls to be in place. Which security principle is in need of the highest attention?

Confidentiality

Availability

Integrity

Reliability

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EXIN CITM Exam Syllabus Topics: