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NEW QUESTION 15
Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)

 The “CommitAfter” attribute can only be set at the end of the last transaction in a batch request.

 If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.

 A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.

 In a batch request, the server will allow up to 100 transactions.

 If a new transaction is in the batch request after the failed transaction, the transaction will not run.

Explanation
B: Following upper limits are imposed on a given input payload for the Batch operation:
C: Batch sends a set of operations to the server in a single request.

NEW QUESTION 16
You observe thatwhen customers search with the keyword “IPhone 7” they get thousands of results, but when they search with “IP7” they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords “IPhone 7” or “IP7” or any related search term.
What should you do?

 Include search terms in Stop Words

 Include the search terms in Answers Keywords

 Add all related search terms to an aliases.txt.file.

 Include search term in Search priority word.

 Include the search terms in both Answer Keyword and Stop Word.

Explanation
The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as “GPS,” but all of your answers regarding GPS might spell out “global positioning system” rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
References:
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308

NEW QUESTION 17
Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

 Answer articles can contain variables.

 Answer articles can be archived but not deleted.

 Answer articles can be copied.

 Multiple answers cannot be updated simultaneously.

 Answer articles cannot be printed.

NEW QUESTION 18
How is unconditional linking different from conditional linking for a linked column in a report?

 Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.

 Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.

 Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.

 Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.

Explanation
Report linking is a feature for creating links between reports. Linked reports and dashboards can be seamlessly opened from other reports, just as report levels can be opened from other levels in the same report. Both conditional and unconditional links can be created.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_report_control

NEW QUESTION 19
In Knowledge Advanced, which section displays the lock status?

 Reports

 Properties

 Overview

 Analytics

Explanation
The Properties section displays the formproperties and lock status.

NEW QUESTION 20
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer’s Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

 There is no answer content added to the answer article.

 There is no display position defined for the answer article.

 The answer status is not set to public or custom status of status type “public”.

 The answer article is not assigned to any staff member/staff agent.

 There is no search term added in the answer keyword list.

 The answer is not assigned to any product/category that is visible to a customer.

Explanation
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product,and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
C: The primary factor that determines the visibility of answers is answer status. There can be many custom answer statuses, but all must be either a Public or Private status type, which is determined when the custom status is created.
F: Products and categories-The visibility settings for the products and categoriesassociated with the answer will also affect the visibility. If the answer is assigned to a product or category that is not visible to customers on a particular interface, the answer will also not be visible to customers, unless it is assigned to another product or category that is visible on the interface. In other words, if you have an answer that is assigned to two products, and one of the products is not visible on the interface, but the other product is, your answer will appear on the interface. However, if the answer is assigned to two products, and neither product is visible on the interface, your answer will not appear on the interface under any circumstances.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm

NEW QUESTION 21
In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

 1000

 500

 250

 100

Explanation
Estimated Improvement. This is a numeric value that represents the positive or negative change Generally, when more answers with higher click-throughs are promoted, or moved up the result list, the tuning had a positive impact. When more answers with lower click-throughs are moved up theresult list, this can indicate that the tuning had a negative impact.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_Analyzing_Tuning_Im

NEW QUESTION 22
A customer has a problem with a damaged battery and searches your knowledge base with the search term
“battery damageissue.” The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

 Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.

 Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

 Edit the alias text file to include alias words – battery damage, battery issue, battery.

 Include battery and damage as keywords under Answers Stop Words.

Explanation
Manually related answers are two or more answers that may contain related information. Manually relating answers provides customers with additional options for finding accurate information. The Manually Related Answers section of the Relationships tab consists of a toolbar and a list of manually related answers.

NEW QUESTION 23
Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

 Product/Category

 Keywords

 Status

 Access Level

 Assigned account value

 Attachments

 Summary

 Display Position

Explanation
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, andCategory fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm

NEW QUESTION 24
You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

 Standard report with User Defined List variable

 Custom report with Predefined List variable

 Standard report with Replacement Value variable

 Custom report with AdHoc Value variable

Explanation
There are several types of variables you can use, including predefined lists, user-defined lists, ad hoc values, and replacement values. Each of these serves a unique function.
Ad Hoc Value. Select this type to allow staffmembers to type their own value for the parameter at run-time, without having to select from a list. For example, an individual using the report types the exact expression or string to use as the variable value.
When you select this type, you must select adata type for the variable.

NEW QUESTION 25
Which three statements are true about processing options in Web Services? (Choose three.)

 SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.

 FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.

 SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.

 SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.

 SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.

 FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.

Explanation
A: UpdateProcessingOptions include SuppressExternalEvents and SuppressRules.
B: FetchAllNames signals to the server that allNamedID types should include both the Name and the ID for that field.
C: SuppressExternalEvents is used to indicate that external events should not run after the operation completes.
SuppressRules is used to indicate that business rules should not run after the operation completes.

NEW QUESTION 26
You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?

 Dashboard

 Cross tab report

 Linked report

 Custom report with slice bucket

Explanation
The Cross Tab feature lets you display report output in a table to summarize large amounts of data. Using a cross tab table, you can select the fields to define the table’s rows, columns, andoutput fields, essentially grouping the data by both the row and column output. The output fields are a culmination of the row and column data.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGae1133085

NEW QUESTION 27
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

 30 MB

 25 MB

 10 MB

 5 MB

 20 MB

Explanation
20MB is the maximum as well as the default.
References:
http://communities.rightnow.com/posts/7e961ac4d6?commentId=46204#46204

NEW QUESTION 28
Which two statements are true about exporting report data? (Choose two.)

 It can be exported as a Word doc.

 It can be exported only as an .xlsx Excel file.

 It can be exported in XML format.

 It can be exported to a character-delimited file.

 It can be exported in PDF format.

 It can be exported using only absoluteHTML layouts.

NEW QUESTION 29
Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code”ACCESS_DENIED”.
What are two reasons for this? (Choose two.)

 Staff account credentials are not correct.

 Staff account profile does not have permission to access Knowledge Foundation API.

 For Site “II_CONNECT_ENABLED” Configuration setting is not turned on.

 For Site “IP_CONNECT_ENABLED” Configuration setting is not turned on.

 Knowledge Foundation API can only be used by an internal application.

 Loading …

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