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6210 dumps Exam Material with 125 Questions

Avaya 6210 (Avaya Aura® Contact Center Implementation) Certification Exam is designed for individuals who want to demonstrate their expertise in implementing and supporting Avaya Aura® Contact Center solutions. 6210 exam is ideal for IT professionals, system administrators, and engineers who work with Avaya contact center technologies.

Q20. A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.
Where is the license for Agent Greeting enabled in Avaya Aura Contact Center (AACC)?

 From the server, navigate to the Server Configuration > Licensing tab

 From the server, locate Multimedia Commissioning > Multimedia Licensing tab

 From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab

 From the Contact Center License Manager > Configuration > Contact Center Licensing tab

Q21. Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

 Contact Center Manager Administration (CCMA)

 Communication Control Toolkit (CCT)

 Contact Center Manager Server (CCMS)

 Contact Center Multimedia (CCMM)

Explanation/Reference:
Reference: ftp://ftp.landata.ru/support/Docs/Contact%20Center/AACC/AACC_Fundamentas_NN44400-
11002.pdf (59)

Q22. A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent’s password?

 General Settings

 Agent Settings

 Server Settings

 Skillset Settings

Q23. You are configuring the Windows Operating System for an Avaya Aura® Contact Center (AACC) installation.
Which setting will you select for Data Execution Prevention (DEP)?

 Turn off DEP for all programs and services.

 Turn on DEP for essential Windows programs and services only.

 Turn on DEP for all programs and services except for those specifically selected.

 Turn on DEP for all AACC programs and services.

Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100178594 (p.40)

Q24. Avaya Aura Contact Center (AACC) Release 7 supports only the Avaya Aura Media Server (AAMS), formerly called Avaya Media Server.
Which three statements regarding the AAMS are true? (Choose three.)

 AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

 AACC requires a license for each AAMS instance in the solution.

 An Avaya Aura Media Server High Availability pair of server requires two instance licenses.

 A standalone Avaya Aura Media Server is supported on the Windows Server operating system.

Q25. You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

 Enter the SIP address of the agent phoneset in the Voice URI field.

 Select the “Enable CTI for this agent” option.

 Select the “Create CCT agent” option.

 Set the agent user type to “Supervisor/Agent”.

Q26. Avaya Aura Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura Contact Center (AACC) and AES is Mutual TLS.
Which three statements regarding the AES and AACC are true? (Choose three.)

 If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.

 AES 7.0 includes the default Contact Center root certificate.

 The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.

 AES 7.0 does not include the default Contact Center root certificate. To use the default root certificate with AES 7.0, you must import it into AES.

Q27. For Avaya Aura® Contact Center R7, which three statements regarding the Windows installation is true?
(Choose three.)

 Avaya Aura® Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.

 Customers upgrading to Avaya Aura® Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2.

 Avaya Aura® Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.

 A Microsoft Windows Server 2012 R2 operating system product key is required.

Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101017364

Q28. Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?

 Contact Center System Framework and Monitor Utility

 Contact Center System Event and Monitor Utility

 Contact Center System Control and Monitor Utility

 Contact Center System License and Monitor Utility

Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100093197

Q29. You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum required specifications.
What is the minimum required amount of RAM needed for the client computers?

 8 GB

 4 GB

 1 GB

 2 GB

Q30. A customer has installed Avaya Aura® Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.
Where do you set the transmission mode for the site to Unicast?

 From the CCMS > RSM IP Address window

 From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications
> CCMA Settings

 From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications
> Real-Time Reporting > RTR Registry Settings

 From the CCMS > RSMConfig

Explanation/Reference:
Reference http://downloads.avaya.com/css/P8/documents/100178738

Q31. In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.
Which three statements regarding the Cache database are true? (Choose three.)

 It simplifies the overall solution as all components use a common database.

 Avaya Aura® Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.

 The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.

 All data is now replicated and there is no need for a CCMA backup and restore.

Q32. What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

 the assignment of a route point for each email skillset

 the assignment of a script for each email skillset

 the assignment of a vector for each email skillset

 the assignment of an open queue for each email skillset

Q33. When performing a database restore, Avaya Aura Contact Center (AACC) services must be shut-down before starting the restore.
How are these services shut-down?

 Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.

 Use the System Control and Monitor utility to manually shut-down the services.

 The database utility performs the shut-down automatically.

 Use the Windows Services utility to manually shut-down the services.

Q34. Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

 OD application steps can include call treatments, such as music or ringback.

 OD allows you to view real-time statistics for each skillset.

 ODapplications can provide call routing, such as skill-based routing.

 OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.

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Avaya 6210 certification exam is designed for individuals who want to demonstrate their expertise in implementing and configuring Avaya Aura® Contact Center solutions. Avaya Aura® Contact Center Implementation Exam certification is ideal for IT professionals, system engineers, and network administrators who are responsible for deploying and supporting Avaya Aura® Contact Center implementations.

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