Free SAP (C_C4H510_04) Certification Sample Questions with Online Practice Test [Q51-Q71]

C_C4H510_04 SAP

Free SAP (C_C4H510_04) Certification Sample Questions with Online Practice Test [Q51-Q71]

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Free SAP (C_C4H510_04) Certification Sample Questions with Online Practice Test

C_C4H510_04  Certification Study Guide Pass C_C4H510_04 Fast

SAP C_C4H510_04 Exam Description:

The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

C_C4H510_04 Exam Certification Details:

Exam: 80 questions
Level: Associate
Sample Questions: SAP C_C4H510_04 Exam Sample Question
Duration: 180 mins

 

QUESTION 51
Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.

 
 
 
 
 

QUESTION 52
Which of the following options are possible for permissions?

 
 
 
 

QUESTION 53
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.

 
 
 
 

QUESTION 54
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

 
 
 
 

QUESTION 55
Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?

 
 
 
 

QUESTION 56
Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.

 
 
 
 

QUESTION 57
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.

 
 
 
 

QUESTION 58
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

 
 
 
 

QUESTION 59
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct Answers to this question.

 
 
 
 

QUESTION 60
Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.

 
 
 
 

QUESTION 61
Which of these objects are NOT associated with SAP Jam groups?

 
 
 
 

QUESTION 62
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.

 
 
 
 

QUESTION 63
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.

 
 
 
 
 

QUESTION 64
Which business function in the account master will block the release of quotes to SAP S/4HANA?

 
 
 
 

QUESTION 65
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

 
 
 
 

QUESTION 66
What is required to set up the organizational structure correctly?

 
 
 
 

QUESTION 67
What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

 
 
 
 

QUESTION 68
Which key user tool allows you to change field properties on the SAP Service Cloud UI?

 
 
 
 

QUESTION 69
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

 
 
 
 

QUESTION 70
Which objects can be used within ticket creation to automatically determine the registered product?

 
 
 
 

QUESTION 71
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.

 
 
 
 

SAP C_C4H510_04 Exam Syllabus Topics:

Topic Details
Topic 1
  • Leverage MS Excel with SAP Cloud for Customer reports
  • Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations
Topic 2
  • Communication channels for Service Tickets
  • Explain Registered Products & their usage in Service Tickets
Topic 3
  • Communication Channel and Knowledge Base
  • Business roles and users, as well as set up data restrictions
Topic 4
  • Explain Contracts & Case Management in Service Tickets
  • Explain Warranty Management & its usage in Service Tickets
Topic 5
  • Setup Service Levels, Categories and define Work Distribution rules for Service Process
  • Knowledge Base in SAP Service Cloud
Topic 6
  • Identify how to use personalization and extensibility, including mashups and custom business objects
  • Explain Maintenance Plan & its usage in Service Tickets
Topic 7
  • Perform tasks associated with the maintenance of employees
  • Explain Time Recording and Fulfillment in Service Tickets
Topic 8
  • Explain Installed Base & its usage in Service Tickets
  • Identify the different Service Processes and their capabilities

 

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