Jul-2022 Realistic 3314 Exam Dumps with Accurate & Updated Questions
3314 Exam Dumps – PDF Questions and Testing Engine
Avaya 3314 Exam Syllabus Topics:
Topic |
Details |
Topic 1 |
- Explain the ICR installation requirements
- Perform POM database administration
|
Topic 2 |
- Verify the prerequisites to the POM installation
- Configure Intelligent Customer Routing (ICR)
|
Topic 3 |
- Understand ICR reporting capabilities
- Describe ICR reporting capabilities
|
Topic 4 |
- Describe the AAEP standard reporting capabilities
- Describe the components of the POM User Interface
|
Topic 5 |
- Configure Avaya Aura Experience Portal (AAEP) features and functions
- Describe the Experience Portal External Systems
|
Topic 6 |
- Explain the upgrade paths and procedures
- Explain how agents are assigned to campaigns
|
Topic 7 |
- Describe the standard POM reporting capabilities
- Describe the AAEP and POM architecture
- Explain how agent scripts are created and used
|
Topic 8 |
- Install and configure POM features and functions
- Describe Agent Assignment options
|
Topic 9 |
- Use AAEP troubleshooting isolation tools, logs and processes
- Describe the steps to configure the EPM for Email and SMS
|
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