Jul-2022 Realistic 3314 Exam Dumps with Accurate & Updated Questions [Q33-Q48]

Jul-2022 Realistic 3314 Exam Dumps with Accurate & Updated Questions [Q33-Q48]

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Jul-2022 Realistic 3314 Exam Dumps with Accurate & Updated Questions

3314 Exam Dumps – PDF Questions and Testing Engine

Avaya 3314 Exam Syllabus Topics:

Topic Details
Topic 1
  • Explain the ICR installation requirements
  • Perform POM database administration
Topic 2
  • Verify the prerequisites to the POM installation
  • Configure Intelligent Customer Routing (ICR)
Topic 3
  • Understand ICR reporting capabilities
  • Describe ICR reporting capabilities
Topic 4
  • Describe the AAEP standard reporting capabilities
  • Describe the components of the POM User Interface
Topic 5
  • Configure Avaya Aura Experience Portal (AAEP) features and functions
  • Describe the Experience Portal External Systems
Topic 6
  • Explain the upgrade paths and procedures
  • Explain how agents are assigned to campaigns
Topic 7
  • Describe the standard POM reporting capabilities
  • Describe the AAEP and POM architecture
  • Explain how agent scripts are created and used
Topic 8
  • Install and configure POM features and functions
  • Describe Agent Assignment options
Topic 9
  • Use AAEP troubleshooting isolation tools, logs and processes
  • Describe the steps to configure the EPM for Email and SMS

 

NEW QUESTION 33
What is the purpose of the Operational Database?

 
 
 
 

NEW QUESTION 34
If the “Generate UCID’ field on the Application Launch Settings Advanced Parameters is set to “yes”, which three statements are true? (Choose three.)

 
 
 
 
 

NEW QUESTION 35
Parameters that affect how voice data is sent through the network are administered for which Avaya Aura Experience Portal (AAEP) component?

 
 
 
 

NEW QUESTION 36
Which are the three exit reasons to filter the ICR CCA session detail report? (Choose three.)

 
 
 
 
 

NEW QUESTION 37
During an Avaya Aura Experience Portal (AAEP) installation or upgrade, when performing the prerequisite check for the localhost reporting, you receive the following error message:
UnknownHostException: localhost
What could be causing this error? (Choose two.)

 
 
 
 

NEW QUESTION 38
Which statement about Proactive Outreach Manager (POM) is true?

 
 
 
 

NEW QUESTION 39
A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary EPM is no longer able to communicate with It.
Which corrective action must be taken?

 
 
 
 

NEW QUESTION 40
On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks.
When agents are eligible for multiple jobs, which two parameters determine agent assignment to an eligible job? (Choose two.)

 
 
 
 

NEW QUESTION 41
Which three roles are “templated” roles in Avaya Aura Experience Portal (AAEP)? (Choose three.)

 
 
 
 
 

NEW QUESTION 42
If the primary Experience Portal Manager (EPM) server is unavailable, which component can handle Application Interface web service and Application Logging web service requests?

 
 
 
 

NEW QUESTION 43
What is the purpose of the Operational Database?

 
 
 
 

NEW QUESTION 44
When setting up a single server Avaya Aura Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.
Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?

 
 
 
 

NEW QUESTION 45
If you need to verify the state of the Campaign Manager, Campaign Director, Agent Manager, ActiveMQ and RuleServer processes, which EPM page would you consult?

 
 
 
 

NEW QUESTION 46
Which IP address is used by the speech servers to communicate with the MPP when processing ASR and TTS transactions?

 
 
 
 

NEW QUESTION 47
If a call enters the system and matches more than one URI, what determines the application that will handle the request?

 
 
 
 

NEW QUESTION 48
The Rule Editor designs restrictions (Rules) for agent-based campaigns. Rules are run prior to new call attempts.
Which three are valid Rule Categories? (Choose three.)

 
 
 
 
 

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