[Q354-Q371] PASS CPHQ exam with NAHQ Real Exam Questions - 100% Valid!

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PASS CPHQ exam with NAHQ Real Exam Questions – 100% Valid!

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NAHQ CPHQ Certification Exam is designed to assess the knowledge and skills of healthcare professionals who are responsible for ensuring the quality of healthcare services. CPHQ exam covers a wide range of topics including healthcare delivery systems, performance measurement and improvement, patient safety, risk management, and healthcare regulations and standards.

The CPHQ certification is an important credential for healthcare quality professionals who are looking to advance their careers. Certified Professional in Healthcare Quality Examination certification is recognized by healthcare organizations across the United States and is often required for leadership positions in healthcare quality. In addition, the certification is a requirement for many healthcare quality consulting positions and is highly valued by employers looking to hire qualified healthcare quality professionals.

NO.354 A new pediatric psychiatric unit will open in one year. The utilization coordinator is responsible for developing the utilization management program. The program’s success will depend on which of the following factors?

Involving the team members in the development of the program

developing the program and presenting it to the appropriate staff members

obtaining approval from the chief psychiatrist at each stage of development

providing educational in-services to all team members involved

NO.355 An important responsibility of each team member working on a team project is to

complete assignments between meetings.

investigate the existing data on the project.

review team progress periodically.

teach skills to the team during meetings.

NO.356 An effective method to increase an organization’s board of directors engagement in patient safety is to

foster teamwork and good communication at all levels of the organization and conduct training for both of these skill sets.

structure the board agenda so that quality and safety are given the same amount of attention as financial issues.

focus on improvement projects that are important to the medical staff in the organization.

guide them through a recent failure mode and effects analysis (FMEA) that was conducted prior to the launch of a new technology.

NO.357 A physician complains about the time it takes to receive laboratory results. The chief of the laboratory states that response times are adequate. Which of the following actions should the quality manager do first?

Revise the process to improve the timeliness of laboratory result reporting

Facilitate a meeting between the chief of the laboratory and laboratory staff

Ask the physician if there are other issues regarding laboratory services

Review the data related to laboratory result reporting time

NO.358 Although Lean thinking focuses on removing waste and improving flow, it also has some secondary effects such as:

Quality is improved

Simplification of processes results in less time in process

Reduces the chances of damage

所有这些

NO.359 The culture of safety survey data below is collected from perioperative services. Which action should the healthcare quality professional recommend?

Implement a leadership training series on Just Culture principles.

Establish a process for executive walk-arounds in the perioperative departments.

Develop a team-based communication training for perioperative staff.

Educate perioperative staff on how to submit incident reports.

Comprehensive and Detailed Explanation From Exact Extract:
The culture of safety survey data provides insights into the perceptions of perioperative staff regarding patient safety practices, scored on a scale (typically 1 to 5, where 5 is the highest). The scores are as follows: hospital management’s prioritization of safety (4), reporting mistakes without fear (4.83), discussing error prevention (4.67), and interdepartmental information exchange (4.24). The lowest score is 4 for the item “The actions of hospital management show that patient safety is a top priority,” indicating a relative weakness in visible leadership commitment to safety, which is a critical component of a strong safety culture.
According to NAHQ CPHQ study materials, a key principle of a culture of safety is the visible commitment of leadership to patient safety, as it sets the tone for the organization and influences staff behavior. The score of 4 suggests that while staff perceive some prioritization, there is room for improvement in how management demonstrates this commitment. Establishing a process for executive walk-arounds in the perioperative departments (B) directly addresses this gap by increasing leadership visibility, fostering open communication, and demonstrating that patient safety is a priority. Walk-arounds allow leaders to engage with staff, observe processes, and address safety concerns in real-time, which can improve perceptions of leadership commitment.
Implementing a leadership training series on Just Culture principles (A) is relevant for the high score of 4.83 in reporting without fear, but this area is already strong, and the survey does notindicate a punitive culture needing immediate focus. Developing team-based communication training (C) could address the score of 4.24 for interdepartmental information exchange, but this is not the lowest-scoring item, and communication issues are secondary to leadership visibility in this context. Educating staff on incident reporting (D) is unnecessary given the high score of 4.83 for reporting without fear, indicating staff are already comfortable with reporting.
NAHQ emphasizes addressing the weakest areas of a safety culture first, making leadership visibility the priority here, thus option B is the recommended action.
Reference: NAHQ CPHQ Study Guide, Patient Safety Section, “Culture of Safety and Leadership Engagement”; NAHQ CPHQ Practice Exam, Safety Culture Assessment and Interventions.

NO.360 ______________ can be measured by how well evidence-based practices are followed, such as the percentage of
ti me diabetic patients receive all recommended care at each doctor visit, the percentage of hospital-acquired
infections, or the percentage of patients who develop pressure ulcers (bed sores) while in the nursing home.

Safe care

Equitable care

Effective care

Timely care

NO.361 Which of the following actions best demonstrates that an organization has begun the work necessary to achieve the Malcolm Baldrige award?

creating a team to revise operations to conform to the Malcolm Baldrige requirements

develop a crosswalk between Malcolm Baldrige and Joint Commission requirements

determine effects on Centers for Medicare and Medicaid Services (CMS) Conditions of Participation.

reviewing the Malcolm Baldrige standards to determine organization alignment

The Malcolm Baldrige National Quality Award is the highest level of national recognition that a U.S.
organization can receive for performance excellence1. The award criteria focus on eight performance dimensions: Leadership and Governance, Strategy, Operations, Operational Continuity, Workforce, Customers and Markets, Community Engagement, and Finance1.
To achieve the Malcolm Baldrige award, an organization must demonstrate organizational resilience and long-term success through favorable performance levels and trends, comparisons to competitors and industry benchmarks (as appropriate), and relevant metrics1. Therefore, reviewing the Malcolm Baldrige standards to determine organization alignment is the best demonstration that an organization has begun the work necessary to achieve the Malcolm Baldrige award.
While creating a team to revise operations to conform to the Malcolm Baldrige requirements (Option A) is a step in the process, it does not necessarily demonstrate that the organization has begun the work necessary to achieve the award. The same applies to developing a crosswalk between Malcolm Baldrige and Joint Commission requirements (Option B) and determining effects on CMS Conditions of Participation (Option C). These actions could be part of the process, but they do not directly demonstrate that the organization has begun the work necessary to achieve the Malcolm Baldrige award.
Beginning work toward achieving the Malcolm Baldrige National Quality Award necessitates a comprehensive understanding of the criteria and how an organization currently aligns with them.
This would involve a thorough review of the Baldrige Excellence Framework, which includes the standards for performance excellence. By assessing current practices against the Baldrige criteria, an organization can identify areas of strength and opportunities for improvement. This review serves as a foundational step in the Baldrige journey, guiding the development of a detailed action plan to address gaps and enhance performance.
Reference: The Baldrige Performance Excellence Program provides a framework for organizations to improve performance and achieve excellence. The NAHQ references the Baldrige framework as a comprehensive standard for quality that healthcare organizations can aspire to and align with as part of their continuous quality improvement efforts.

NO.362 The median is defined as the

difference between a data item and the mean of a data set.

most frequently occurring value in a data set.

arithmetic average of a data set.

number that divides an ordered data set into two equal parts.

NO.363 The health department cited a clinic for storing used instruments improperly. From a quality perspective, which of the following should be done first?

Prepare a detailed action plan.

Educate staff on the requirements.

Conduct an audit of the corrective action.

Submit a statement of deficiencies.

NO.364 A quality professional was asked to assist with strategic planning.
Which of the following should have the primary impact on the quality and performance improvement goals?

report of major competitors ‘performance

findings from a staff needs assessment

financial statement of the organization

results of gap analysis

NO.365 Which of the following are the three primary quality management activities?

define goals, assessment, and review results

measurement, assessment, and Improvement of outcomes

assessment, improvement, and strategic planning

review trends, assessment, and stakeholder accountability

NO.366 Which of the following tools aids decision-making through organizing tasks, issues, or actions based on agreed-upon criteria?

集思广益

Multi-voting

Prioritization matrix

德尔菲法

NO.367 Which of the following demonstrates interrater reliability and construct validity for an instrument designed to capture data for a publicly reported measure set?
Interrater Reliability
Construct Validity

Two or more abstractors enter identical responses when reviewing the same record.The tool measures the quality of care which the measure developers intended to measure.

Trained data collectors can reliably predict results after reviewing a random sample of records.The tool includes data elements that measure the aspects of quality which are important to the public.

Concordance between process and outcome measures can be accurately estimated by the measure developers.The instrument enables statistically valid inferences to be drawn about the quality of care delivered.

The design of the instrument minimizes falsified answers and other data entry errors.The instrument captures variations in care processes across the population.

NO.368 Using the Information below, which patient population Is at the highest risk tor tailing?

has problems sleeping

falls prior to admission

needs help with toileting

uses a cane

NO.369 Quality circles are groups of five to ten employees, with management support, who meet to solve problems and
implement new procedures. The aim/s of quality circle activities is/are:

Contribute to implement and development of the enterprise

Respect human relations and build a workshop offering job satisfaction

Deploy human capabilities fully and draw out finite potential

A 和 B

NO.370 To promote staff engagement In a new Initiative, educators should focus on staff

perceptions of the benefits of change.

attitudes of business as usual.

who appear resistant to change.

who want to advance In the organization.

NO.371 In the 1970s, Deming developed his 14 points for western Management in response to requests from
U.S. managers for the secret to the radical improvement that Japanese companies were achieving in a number of industries. As part of his “system of profound knowledge,” Deming promoted that “around 15% of poor quality was because of workers, and the rest of 85% was due to bad management, improper systems and processes.” The “system” is based on parts.
Which o the following is/are NOT out of those parts?

Appreciation for a system

Knowledge about variation

Theory of knowledge

Sociology

CPHQ Free Sample Questions to Practice One Year Update: https://www.trainingdump.com/NAHQ/CPHQ-practice-exam-dumps.html

[Q354-Q371] PASS CPHQ exam with NAHQ Real Exam Questions – 100% Valid!

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